Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for choosing LevelPep.

ORDER PROCESSING

Orders are typically processed within 1-3 business days after payment has been received and verified.

Orders are not processed or shipped on weekends or holidays.

SHIPPING TIMES

Estimated shipping times may vary depending on location, carrier, weather conditions, holidays, and other factors outside our control.

Once an order has been shipped, delivery times are determined by the shipping carrier.

TRACKING INFORMATION

Customers will receive tracking information when available after their order has been processed and shipped.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

LevelPep is not responsible for orders shipped to incorrect addresses provided by the customer.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been transferred to the shipping carrier, LevelPep is not responsible for shipping delays, lost packages, stolen packages, or carrier-related issues.

Customers should contact the shipping carrier directly regarding delivery issues.

DAMAGED SHIPMENTS

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and contents.

ORDER CANCELLATIONS

Orders may be canceled prior to shipment. Once an order has shipped, it cannot be canceled.

RESEARCH USE NOTICE

All products sold by LevelPep are intended for research purposes only and are not intended for human consumption.

CONTACT US

If you have questions regarding shipping or your order, please contact our customer support team through our Contact Us page.

Thank you for choosing LevelPep.